application maintenance & support services

APPLICATION MAINTENANCE AND SUPPORT SERVICES

” We change your overhead cost to business advantage “

Studies show that application maintenance cost takes more than 15% of application development cost. Kriyatec values the Client’s time and money. We provide Software Support Services which provides end-to-end support for the applications developed in Open Source as well as Microsoft Products so that the business run smoothly.For open source applications, we do offer

  • How to
  • Usage
  • Configuration
  • Installation
  • Compatability
  • Troubleshooting Support

We provide full time telephone, remote technical, and maintenance support services 24 hours a day 7 days a week as well as proactive monitoring, event notifications, and troubleshooting for reducing the business disruptions. The support levels are explained below and may differ client to client.

Support Levels

Critical

Complete loss of all service of the application and the situation is an emergency and needs immediate attention

Response Time within
2 hours

hours

Significant

Severe loss of service of the application however, operation can continue in a restricted fashion.

Response Time within
4 hours

Manageable

A minor loss of service of the application, the impact is an inconvenience

Response Time
before

End of Day

Minimal

No loss of service of the application with a minor error, incorrect behavior, or a documentation

Response Time
before

End of Day

Change Management

The goal of Change Management is to protect the live environment from unintended impacts as a result of changes made to the various systems, applications, and equipment operating on the network. We have our own approach for any change.

The client has to initiate Change Request (CR)

Step 1

The client has to initiate Change Request (CR)

The CR will be reviewed by KriyaTec and the impact analysis will be carried out.

Step 2

The CR will be reviewed by KriyaTec and the impact analysis will be carried out.

The effort will be estimated and sent to the client.

Step 3

The effort will be estimated and sent to the client.

Based on the approval by the client, the CR will be developed and implemented

Step 4

Based on the approval by the client, the CR will be developed and implemented