![](https://cgw.motopress.com/wp-content/uploads/2019/11/background-1.jpg)
![application maintenance & support services](https://kriyatec.com/wp-content/uploads/2020/04/chat-support.jpg)
APPLICATION MAINTENANCE AND SUPPORT SERVICES
” We change your overhead cost to business advantage “
Studies show that application maintenance cost takes more than 15% of application development cost. Kriyatec values the Client’s time and money. We provide Software Support Services which provides end-to-end support for the applications developed in Open Source as well as Microsoft Products so that the business run smoothly.For open source applications, we do offer
- How to
- Usage
- Configuration
- Installation
- Compatability
- Troubleshooting Support
We provide full time telephone, remote technical, and maintenance support services 24 hours a day 7 days a week as well as proactive monitoring, event notifications, and troubleshooting for reducing the business disruptions. The support levels are explained below and may differ client to client.
![](https://cgw.motopress.com/wp-content/uploads/2019/11/background-10.jpg)
Support Levels
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Complete loss of all service of the application and the situation is an emergency and needs immediate attention
Response Time within
2 hours
hours
![](https://cgw.motopress.com/wp-content/uploads/2019/11/icon-2.png)
Severe loss of service of the application however, operation can continue in a restricted fashion.
Response Time within
4 hours
![](https://cgw.motopress.com/wp-content/uploads/2019/11/icon-3.png)
A minor loss of service of the application, the impact is an inconvenience
Response Time
before
End of Day
![](https://cgw.motopress.com/wp-content/uploads/2019/11/icon-4.png)
No loss of service of the application with a minor error, incorrect behavior, or a documentation
Response Time
before
End of Day
Change Management
The goal of Change Management is to protect the live environment from unintended impacts as a result of changes made to the various systems, applications, and equipment operating on the network. We have our own approach for any change.