APPLICATION MAINTENANCE AND SUPPORT SERVICES
” We change your overhead cost to business advantage “
Studies show that application maintenance cost takes more than 15% of application development cost. Kriyatec values the Client’s time and money. We provide Software Support Services which provides end-to-end support for the applications developed in Open Source as well as Microsoft Products so that the business run smoothly.For open source applications, we do offer
- How to
- Usage
- Configuration
- Installation
- Compatability
- Troubleshooting Support
We provide full time telephone, remote technical, and maintenance support services 24 hours a day 7 days a week as well as proactive monitoring, event notifications, and troubleshooting for reducing the business disruptions. The support levels are explained below and may differ client to client.
Support Levels
Complete loss of all service of the application and the situation is an emergency and needs immediate attention
Response Time within
2 hours
hours
Severe loss of service of the application however, operation can continue in a restricted fashion.
Response Time within
4 hours
A minor loss of service of the application, the impact is an inconvenience
Response Time
before
End of Day
No loss of service of the application with a minor error, incorrect behavior, or a documentation
Response Time
before
End of Day
Change Management
The goal of Change Management is to protect the live environment from unintended impacts as a result of changes made to the various systems, applications, and equipment operating on the network. We have our own approach for any change.